New AHCCCS EVV Aggregator: Choosing the Right EVV Vendor for Arizona
Arizona homecare agencies need an AHCCCS EVV vendor that sends visits to the AHCCCS Aggregator. What changed after Sandata and how to compare vendors.
Resources
Every Arizona Agency Now Picks Its Own Vendor
Sagar Kumar, COO and Co-Founder, Verveware
Every Arizona homecare agency needs an AHCCCS EVV vendor that shares visit data with the AHCCCS Aggregator. AHCCCS's contract with Sandata ended September 30, 2025. Since October 1, 2025, AHCCCS has run its own aggregator, so each agency chooses and pays for its own EVV vendor.
Verveware is listed by AHCCCS as an alternate EVV vendor actively sending data to the AHCCCS Aggregator. AHCCCS notes that its list is not an endorsement. Verveware also handles billing for state/Medicaid, MCO and private-pay clients from the same system.
What Changed With AHCCCS EVV After Sandata
In a June 2025 notice, AHCCCS said it would serve as its own EVV data aggregator and wouldn't re-solicit an EVV vendor. Agencies that used Sandata had to contract with Sandata directly or pick another vendor, and they're responsible for that cost. AHCCCS also noted that most providers already used their own vendor.
The current phase is called EVV 2.0. If you're new to EVV, start with what an EVV system is. Agency providers must use an EVV system and share visit data with the AHCCCS Aggregator. The aggregator gives providers a portal where they can view the data their vendor submitted, along with reports such as the live-in caregiver report and outstanding visits.
EVV has been required since January 1, 2021, for non-skilled in-home services:
Attendant care (S5125)
Personal care (T1019)
Homemaker (S5130)
Habilitation (T2017)
Respite (S5150/S5151)
A visit is subject to EVV when it meets all three criteria: provider type, service code and place of service. EVV applies only to Title 19/21 members. It isn't required for state-only dollars or prior period coverage.
What Every AHCCCS EVV Vendor Must Handle
AHCCCS specifications: the EVV Data Intake Specifications, API registration and developer instructions, and the Business Requirements Crosswalk.
Claims matching: hard claims edits have applied since January 1, 2023. Claims need matching EVV for member, agency, direct care worker (DCW), service, date and time, and location.
The 8-minute rule: for 15-minute units, each unit needs at least 8 minutes. It was 7 under Sandata.
Live-in caregivers: relationships must be cross-referenced (XREF) within 30 days of a change.
Your Provider Medicaid ID: data is grouped under it. No account numbers are used.
The aggregator validates technical format only. Your agency is responsible for making sure its vendor meets AHCCCS policy, and AHCCCS offers an optional Alternate EVV Vendor Review Tool to help. Health plans audit provider EVV compliance.
What EVV Alone Leaves on Your Desk
AHCCCS says EVV "does not supplant normal claims billing requirements." Agencies still submit standard claims through their existing billing processes and clearinghouses. Health plans pull EVV data from the aggregator to validate those claims. EVV alone doesn't handle billing, so choosing a vendor that also bills can take a whole step off your desk.
Payroll export, care notes, private pay and training tracking aren't listed among the aggregator's features. Since the aggregator is a data-collection system, the real comparison is between vendors. Ask each vendor how it handles:
Scheduling. Without it, you build and change schedules in a separate tool or on paper.
Visit maintenance. You fix visits that don't match before claims go out.
Care notes and documents. Otherwise they end up in shared drives or on paper.
Payroll hours. You pull visit hours and re-key them into your payroll system every pay period.
Private-pay clients. These need their own records outside AHCCCS.
How to Switch EVV Vendors in Arizona
According to AHCCCS's EVV 2.0 FAQ, you don't need to notify AHCCCS when you switch vendors. Your new vendor starts sending data under your Provider Medicaid ID. Vendors that aren't on the AHCCCS list follow the API registration instructions.
A new vendor registers through the AHCCCS Solutions Center and gets approved API access. The EVV 2.0 FAQ (October 2025) says there's no formal testing process. Confirming connectivity on the TEST API is optional, though AHCCCS encourages it.
If you're planning a move, see how implementation works. For a comparison in another state, see how EVV vendor choice works in Illinois.
AHCCCS EVV Vendor Checklist
Which services do you bill: attendant care, personal care, homemaker, respite or habilitation?
Which health plans do your members use?
Do you have live-in DCWs who need XREF updates?
How much time does visit maintenance take each week?
Do your caregivers need a caregiver mobile app for clock-in and clock-out?
Who is your payroll provider, and how do hours get there?
Is your vendor on AHCCCS's list of vendors actively sending data?
Verveware's EVV software includes:
Homecare scheduling and case notes in one place.
Document storage.
Billing for state/Medicaid, MCO and private-pay clients, including MCO billing and private-pay billing.
Payroll hours export to ADP, Paylocity and QuickBooks. Verveware exports the hours; your payroll provider runs payroll.
These tools support your records. They don't replace documentation required by AHCCCS or your health plans.
FAQ
Do I Still Have to Use Sandata for EVV in Arizona?
No. Since October 1, 2025, AHCCCS has run its own aggregator, and Sandata's state contract ended September 30, 2025. Sandata is one vendor you can contract with directly, at your own cost. You can use any alternate EVV vendor that sends data to the AHCCCS Aggregator.
What Is the AHCCCS Aggregator?
The AHCCCS Aggregator is AHCCCS's own system for receiving EVV visit data from agencies' vendors. Providers get a portal where they can view submitted data and reports such as the live-in caregiver report and outstanding visits. Health plans pull data from the aggregator to validate claims.
Does AHCCCS Endorse EVV Vendors?
No. AHCCCS doesn't certify or endorse vendors; it approves their API access. The aggregator validates technical format only, and your agency is responsible for confirming that its vendor meets AHCCCS policy. AHCCCS offers an Alternate EVV Vendor Review Tool, and it notes that its list of vendors actively sending data is not an endorsement.
How Do I Switch EVV Vendors for AHCCCS?
You don't need to notify AHCCCS. Your new vendor starts sending data under your Provider Medicaid ID. New vendors register through the AHCCCS Solutions Center for approved API access first. There's no formal testing, and TEST connectivity checks are optional. For questions, email evv@azahcccs.gov or call 602-417-4000.
Which Services Need EVV Under AHCCCS?
EVV applies to non-skilled in-home services: attendant care, personal care, homemaker, habilitation and respite. A visit is subject to EVV only when it meets all three criteria: provider type, service code and place of service. EVV applies only to Title 19/21 members, not to state-only dollars.
Does EVV Replace Billing Claims in Arizona?
No. AHCCCS says EVV doesn't replace normal claims billing, so providers still submit standard claims. Claims need matching EVV data for member, agency, DCW, service, date and time, and location, and 15-minute units need at least 8 minutes each. Some EVV vendors, including Verveware, also handle billing.
See Verveware Sending Data to AHCCCS
Verveware is listed by AHCCCS as an alternate EVV vendor actively sending data to the AHCCCS Aggregator. AHCCCS notes that its list is not an endorsement. Book a demo to see EVV, scheduling, billing and payroll hours export for your Arizona agency.
