Fill Open Shifts Without Working Down a Phone List

Fill Open Shifts Without Working Down a Phone List

A call-off at six in the morning should not cost a coordinator ninety minutes on the phone. Create the visit as an open schedule, invite the caregivers who actually qualify, and let them respond. Approving one request rejects the rest automatically.

A call-off at six in the morning should not cost a coordinator ninety minutes on the phone. Create the visit as an open schedule, invite the caregivers who actually qualify, and let them respond. Approving one request rejects the rest automatically.

the problem

The Real Cost of an Unfilled Shift

An open visit is not just an operational annoyance. It is unbilled revenue, a client without care, and a coordinator not doing anything else that morning.

Revenue That Never Happens

An authorized visit that goes unstaffed is money you were approved to earn and did not, and it does not come back next month.

Revenue That Never Happens

An authorized visit that goes unstaffed is money you were approved to earn and did not, and it does not come back next month.

Revenue That Never Happens

An authorized visit that goes unstaffed is money you were approved to earn and did not, and it does not come back next month.

Client Trust, Spent

A missed visit is remembered far longer than the twenty that went fine, and it is what a family repeats to a case manager.

Client Trust, Spent

A missed visit is remembered far longer than the twenty that went fine, and it is what a family repeats to a case manager.

Client Trust, Spent

A missed visit is remembered far longer than the twenty that went fine, and it is what a family repeats to a case manager.

Coordinators Doing Switchboard Work

Calling caregivers one at a time to ask about availability is the least leveraged hour in the agency.

Coordinators Doing Switchboard Work

Calling caregivers one at a time to ask about availability is the least leveraged hour in the agency.

Coordinators Doing Switchboard Work

Calling caregivers one at a time to ask about availability is the least leveraged hour in the agency.

features

Shifts That Find Their Own Caregiver
Create as Open

When creating a schedule, select Open Schedule instead of a specific caregiver. The visit exists with its client, payer, service type, and times set, ready for anyone qualified.

Invite the Right People

Use CareMatch to filter by distance, language, tags, and availability, switch to invite mode, and send the shift to several qualified caregivers at once.

Invite the Right People

Use CareMatch to filter by distance, language, tags, and availability, switch to invite mode, and send the shift to several qualified caregivers at once.

Caregivers Claim It

Invited caregivers see the shift and can request it. Requests appear at the top of the Invitees list on the schedule for a supervisor to approve.

One Approval Closes It

Approving one request automatically rejects every other one, so the shift cannot be double-filled and nobody has to be called back.

HOW IT WORKS

From Call-Off to Covered

01

The shift opens

Either created as an open schedule from the start, or converted when you invite caregivers during a reassignment.

01

The shift opens

Either created as an open schedule from the start, or converted when you invite caregivers during a reassignment.

02

Filter to who actually qualifies

CareMatch narrows by distance, preferred travel, language, tags, gender, and weekly hours available, so you invite people who can genuinely take it.

02

Filter to who actually qualifies

CareMatch narrows by distance, preferred travel, language, tags, gender, and weekly hours available, so you invite people who can genuinely take it.

03

Send invitations

Select multiple caregivers and invite. Reach them by push notification and SMS at the same time.

03

Send invitations

Select multiple caregivers and invite. Reach them by push notification and SMS at the same time.

04

Caregivers respond

Interested caregivers request the shift from the app rather than waiting for a phone call.

04

Caregivers respond

Interested caregivers request the shift from the app rather than waiting for a phone call.

05

Approve one

Open the schedule, go to Invitees, and approve. All other requests are rejected automatically.

05

Approve one

Open the schedule, go to Invitees, and approve. All other requests are rejected automatically.

06

The visit proceeds normally

The assigned caregiver gets the schedule, the reminders, and the clock-in, exactly as if it had been staffed the day before.

06

The visit proceeds normally

The assigned caregiver gets the schedule, the reminders, and the clock-in, exactly as if it had been staffed the day before.